FOR IMMEDIATE RELEASE—November 13, 2017
Contact: Lisa Arnold, Development Director Family LifeCare
Family LifeCare Named as Prestigious 2017 HHCAHPS HONORS Recipient
Berne, IN, November 13, 2017 — Family LifeCare has been named a 2017 HHCAHPS Honors recipient by HEALTHCAREfirst, a leading provider of Web-based home health and hospice software, billing and coding services, CAHPS surveys and advanced analytics. HHCAHPS Honors is a prestigious award recognizing home health agencies that continuously provide the highest quality care as measured from the patient’s point of view. It acknowledges the highest performing agencies by analyzing the performance of Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) satisfaction measures.
Developed by Deyta Analytics, acquired by HEALTHCAREfirst in 2015, HHCAHPS Honors acknowledges the highest performing agencies by first analyzing performance on Question 25 – Willingness to Recommend as a qualifier and then analyzing performance on 18 other questions that comprise the publicly reported measures over a twelve-month period. HHCAHPS Honors recipients include those agencies scoring above the HEALTHCAREfirst National Average on at least 85% of the evaluated questions. HEALTHCAREfirst holds a special recognition, HHCAHPS Honors Elite, to honor home health agencies scoring above the HEALTHCAREfirst National Average on 100% of the evaluated questions.
“Home Health Honors is a landmark compilation of home health agencies that provide the best patient experience,” said J. Kevin Porter of HEALTHCAREfirst. “I am extremely proud of Family LifeCare for achieving this highest of honors and I congratulate them on their success.”
Family LifeCare, SueAnn Reynolds, President & CEO, credits the home care team in implementing educational initiatives and enhancing communication with their patients and families that applied to being named a 2017 HHCAHPS Honors recipient. She said, “I am extremely pleased with the enhancement in skilled care and quality outcomes that our home care division offers our community members and our medical partners.”
About Family LifeCare
Family LifeCare offers a spectrum of support programs including home health, hospice, palliative care, chronic care management, infusion therapy, Veteran recognition, grief support, and caregiving resources. Family LifeCare provides services in Adams, Allen, Blackford, Grant, Huntington, Jay, Wabash, and Wells Counties. Family LifeCare serves individuals of all ages – from newborns through adults. Our mission is to bring hope, comfort and dignity along life’s journey. We focus on enriching the lives of those that are affected by any chronic to life-limiting illness through compassionate care.
HEALTHCAREfirst provides cloud based technologies and services to improve business and clinical operations for over four thousand home health and hospice providers across the United States. Based in Springfield, MO and one of the fastest growing providers of its kind, the company provides agency and clinical management software, outsourced revenue cycle management services (billing, coding and chart audits), CAHPS surveys, and advanced analytics, in any combination. HEALTHCAREfirst’s breadth of solutions offers agencies a single source to improve patient care, create operational efficiencies, increase profitability and simplify CMS compliance. With HEALTHCAREfirst, agencies can focus on patients instead of paperwork. For more information call 800.841.6095 or visit the company’s website at www.healthcarefirst.com.