Transportation Program Manager

Compensation:  Starting Salary: $35,000 – $40,000 based on experience; ETO: 8 hours per pay period; Holidays:  11 (earn ETO & Holidays after 90 days); Paid Lunch:  1 hour — Paid lunch hour based on # hours worked each day

Position Summary:  Manages all aspects of “WOW” (Wheels on Wheels) operations including Drug & Alcohol program, personnel, training, maintenance, and billing.

Reports to:  Executive Director
Supervises:  Dispatchers and Drivers
Salary Classification:  Exempt

Essential Job Functions

• Recruits new drivers/dispatchers, as needed, including advertising, interviewing, hiring.
• Completes various background checks and E-Verify process once employee is hired.
• Aware of proper hiring and firing procedures in accordance with Employment Law.
• Directs activities of dispatchers and drivers of WOW Public Transportation.
• Serves as back-up to the dispatchers.
• In charge of maintenance program for agency vehicles.
• Functions as Drug & Alcohol Program Manager (DAPM) & Designated Employer Representative (DER) for Safety Sensitive positions Drug & Alcohol program.
• Completes FTA Drug and Alcohol Management Information System (MIS) report.
• Coordinates van driver Fit for Duty DOT Physicals.
• Responsible for record keeping which includes personnel information, van maintenance, billing, Fit for Duty physicals, Drug & Alcohol documentation, and related data for regulatory compliance.
• Assists in staff training of WOW Public Transportation Team ~ RTAP, IPEP, in-house.
• Serves as the Chair on local TAC (Transportation Advisory Committee) and serves in advisory role for Board of Directors Transportation Committee.
• Participates in local networking meetings that require possible transportation involvement, i.e. INDOT, INCOST, CADA, LEPC, WRAPP.
• Performs monthly, quarterly, and year-end procedures and reports on WOW database.
• Works with Executive Director, TAC and Board of Directors in determining vehicle replacement and acquisition.
• Complies with Agency Policies, including Employee Handbook and Code of Ethics, etc.
• Reviews/updates Policies and Procedures along with the Executive Director as needed.
• Assists the Associate Director with the fundraising activities.
• Develops working knowledge of INDOT BlackCat reporting system.
• Additional duties as directed by the Executive Director.

Psychological Factors:

• Meets deadlines for documentation and job assignments.
• Makes decisions that have an impact upon lives of others.
• Uses problem solving techniques.
• Handles confidential information.
• Works at a personal level yet remains professional.

WORKING CONDITIONS

The transportation program manager’s hours of work and work schedule may vary if more than one member of the dispatch team is off for their shift or if workload dictates additional hours. The position requires being seated for extended periods of time performing office/computer work. The work environment is a controlled setting with normal temperatures and levels of light. There may be some occasional pushing, pulling, or lifting force up to 25 lbs. The position requires frequent interaction (talking/listening) with drivers, other staff members and the public.

Qualifications: The following statements represent the minimum experience and training standards that will be used to screen applicants, provided that equivalent substitutions will be permitted in case of deficiencies in either experience or education.

 High school diploma or GED equivalency.

• Possesses effective leadership skills with the ability to supervise the work of others.
• Ability to work as a team member in cooperative relationships with others.
• Self-initiator that follows through and pays attention to details. Accuracy is crucial.
• Ability to read and write/type reports and business letters, utilizing Microsoft Office Suite and Apps.
• Ability to effectively communicate both verbally and in writing requiring reasonable tact and discretion while being sensitive to the specific needs of the clientele.
• Ability to apply basic math including addition, subtraction, multiplication, and division to determine operating costs.

EMPLOYER

It is the policy of Wells County Council on Aging to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Wells County Council on Aging will provide reasonable accommodations for qualified individuals with disabilities.

The Executive Director can revise this job description at any time.